MyAccount Help
Frequently Asked Questions
If you've forgotten your user id or password, go to the login page for My Account. In the My Account login box (on the left) select the "Forgot User Id" or "Forgot Password" link. You'll be asked to enter information to validate you are the account holder.
Once your identity has been verified, an email will be sent to your email address with your requested information.
Emails are sent instantly; if you have not received the email with your Username yet, check your spam folder.
Reset password emails are sent instantly, if you have not received the reset password email yet, check your spam folder.
Contact Us
Non Emergency Contacts
800.659.8299
Live Support Hours: Mon-Fri 7:30 a.m. - 6:30 p.m.
Self-Service Automated Phone Support 24x7
866.659.4140
Mon-Fri: 7:30 a.m. - 6:30 p.m.
Emergency Contacts
Natural Gas Emergency
If you are experiencing a natural gas emergency, or if you suspect a natural gas leak, get up, get out and get away! Then call us immediately at 800.513.8898 or call 911 from a safe location.