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SCG INTERACTIVE VOICE RESPONSE SYSTEM GETS A MAKEOVER

EL SYSTEMA INTERACTIVO DE VOZ HA SIDO RENOVADO

Introducing our new, improved Iteractive Voice Response (IVR) telephone communication system!

We have added more functionality and flexibility to our IVR.  Dial in and the IVR will allow SCG customers to interact with our customer service system round the clock.

The IVR provides customers with instant access to up-to-date account information without the need to speak to a representative.  Customers may get billing and account information, sign up for E-bill, request duplicate bills, learn about energy assistance programs, make payment arrangements, enroll in the budget payment plan, get information on service orders, find no-fee bill payment sites and more!

If there is a need to speak with a customer representative, that option is available during normal business hours.

Phone Numbers

Customer Service / Billing	1-800-659-8299
Emergency	1-800-513-8898

Addresses and Phone Numbers

Corporate Headquarters Administrative Services	Operations Center Legal Department
77 Hartland Street, 4th Floor East Hartford, CT  06108 Toll Free:  1- (866) 268-2887 Fax:  1-(860) 727-3064	60 Marsh Hill Road Orange, CT  06477 Toll Free:  1-(866) 268-2887 Fax:  1- (203) 795-7923
Customer Relations Center	Mail a Payment (This address is for payments only)
855 Main Street, 8th Floor Bridgeport, CT  06604 Toll Free:  1-(800) 659-8299 Fax:  1-(203) 382-8670	Southern Connecticut Gas P.O. Box 1999 Augusta, ME  04332-1999

Write to SCG

If this inquiry requires immediate attention -

please call us at 1-800-659-8299. 

E-mails will receive a response within five (5) business days from receipt of message.

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